Sales Coordinator

Sales Coordinator
We are working with a well-established manufacturing business operating within a fast-paced, customer-focused production environment. Due to continued growth, they are now looking to recruit a Sales Coordinator to join their commercial team at their UK manufacturing site.
This Sales Coordinator role is ideal for someone who enjoys being the central point of contact between customers and internal manufacturing teams, ensuring orders move smoothly from placement through to delivery. The successful Sales Coordinator will play a key role in customer satisfaction, commercial coordination, and supporting long-term account growth.
The Role – Sales Coordinator
As a Sales Coordinator, you will be part of a collaborative commercial team supporting a portfolio of manufacturing customers. You will coordinate day-to-day sales and order activity, acting as the interface between customers and departments such as production, purchasing, quality, engineering, and despatch.
The Sales Coordinator will take full ownership of customer communication, order progression, and issue resolution, always ensuring a high level of service. This Sales Coordinator position is hands-on, varied, and embedded within a manufacturing environment.
Key Responsibilities of the Sales Coordinator

• Build and maintain strong working relationships with key customer contacts, supporting account development alongside senior commercial colleagues
• Coordinate customer orders from initial placement through the manufacturing process to final shipment
• Process purchase orders and ensure orders are shipped on time
• Work closely with buyers to ensure kit clearance and material availability
• Liaise daily with production, quality, engineering, and despatch teams to support delivery commitments
• Support and coordinate Requests for Quotation (RFQs) to help secure new and repeat business
• Identify and resolve issues such as RMAs, late deliveries, or carrier problems in a proactive manner
• Interpret customer feedback and communicate insights internally
• Produce and distribute regular reports including open order books, stock reports, delivery updates, PODs, and RMA reports
• Maintain a good understanding of customer products and the sectors they operate in
• Act as a key point of contact for customer service emails, calls, and site visitors

About You – Sales Coordinator
To succeed as a Sales Coordinator, you will ideally have experience working in a manufacturing or production environment and enjoy managing multiple priorities at pace.
You will bring:

• Strong communication and interpersonal skills, with a professional and customer-focused approach
• Experience coordinating sales, accounts, or customer service within manufacturing
• Confidence working with order data, lead times, and delivery schedules
• A proactive mindset and willingness to raise issues early to find solutions
• The ability to stay calm, organised, and effective under pressure
• Strong planning and prioritisation skills
• Good IT skills, including MS Outlook, Word, and Excel
• Experience with MRP or stock management systems (desirable)

The Sales Coordinator will be joining a supportive, professional environment where collaboration and continuous improvement are actively encouraged.
Package & Benefits

• Salary from £28,000 (dependent on experience)
• Full-time: 37 hours per week
  • Monday–Thursday: 08:30–17:00
  • Friday: 08:30–13:30
• 25 days holiday bank holidays (including Christmas shutdown)
• Pension scheme with employer contribution
• Free parking and excellent on-site facilities
• Complimentary fruit and hot/cold drinks
• Hybrid working available by agreement