Key Account Manager

My client, a well-established manufacturing business based in Basildon, is seeking an experienced Account Manager to join their Commercial team. This is a great opportunity for a proactive relationship builder who thrives in a fast-paced, customer-focused environment.

The Culture

My client is proud of their people-first culture, valuing teamwork, quality, and proactive problem-solving. Their values — sustainability, quality, proactivity, flexibility, and solution-oriented thinking — underpin everything they do.

If you’re ready to take ownership of your accounts and make a real impact in a thriving manufacturing environment, this is an opportunity not to miss.

The Role

As Account Manager, you’ll take ownership of key customer accounts, ensuring first-class communication, timely delivery, and excellent service throughout the order process. You’ll coordinate with internal teams in purchasing, production, engineering, and quality to ensure everything runs smoothly — from order placement to final shipment.

This is a hands-on, customer-facing role that plays a vital part in driving commercial success and maintaining long-term partnerships.

Key Responsibilities

• Act as the main point of contact for your customers, representing their voice within the business.

• Manage customer schedules, provide updates, and resolve any issues quickly.

• Oversee orders end-to-end, coordinating across internal departments.

• Prepare and present data for Quarterly Business Reviews (QBRs).

• Monitor commercial performance, costs, and materials.

• Support new business opportunities and contribute to process improvements.

About You

You’ll be an experienced Account Manager who enjoys building strong relationships and managing complex projects with precision.

You’ll need:

• Experience managing customer accounts within a manufacturing environment.

• Excellent communication and influencing skills.

• Strong commercial awareness and attention to detail.

• Confidence using MRP systems and handling order data.

• A background in electronics or technical manufacturing (preferred).

• Full UK driving licence and flexibility to travel when required.

Please note: this is an on-site position based in Basildon; hybrid or remote working is not suitable.

What’s on Offer

• 37-hour working week (Mon–Thurs 08:00–16:30, Fri 08:00–13:30)

• 22 days’ holiday bank holidays 

• Company pension 

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