Customer Account Co-ordinator

Customer Account Co-ordinator

ReeVR are looking for a proactive and highly organised Customer Account Co-ordinator to join our clients fast paced manufacturing business.

The Customer Account Co-ordinator is a key role within a small team, where you will be responsible for managing customer accounts, supporting the Sales function and ensuring the smooth processing of orders.

The Customer Account Co-ordinator will be self-motivated, customer-focused and experienced in a manufacturing environment, with strong attention to detail and excellent communication skills.

• Manage sales order processing from start to finish, ensuring accurate entry and updates within the MRP system.
• Support the Sales team with the creation, administration and follow-up of quotations, pricing, and customer proposals.
• Raise and manage purchase orders, maintaining proactive communication with suppliers to confirm delivery dates and address potential delays.
• Maintain high standards of data accuracy throughout all order entry and administrative processes.
• Oversee the full RMA process using customers RMA software (full training provided)
• Provide exceptional customer service, responding promptly and professionally to customer enquiries, order updates and return-related queries.
• Act as a key liaison between Operations, Materials and Sales, helping to schedule and prioritise customer orders to meet tight deadlines.
• Ensure all documentation is accurately maintained and easily accessible across MRP and RMA systems.
• Provide holiday cover for the Logistics Manager, organising shipments and deliveries and ensuring continuity of operations.

What They Are Looking For:

• Previous experience in sales administration or customer account coordination within a manufacturing environment.
• Experience with RMA processing and customer support roles.
• Proficiency with MRP systems and confidence working with order processing.
• Experience in a similar industry is advantageous.
• Excellent organisational abilities and a strong attention to detail.
• Effective communicator with the ability to collaborate across multiple internal departments.
• Self-motivated, proactive and able to manage workload and competing priorities with confidence.

Why you should join them as the Customer Account Co-ordinator!

• Be part of a supportive, close-knit team in a well-established manufacturing business.
• Varied and engaging role with opportunities to collaborate across departments.
• A chance to make a meaningful impact on customer experience and operational efficiency.