Field Service Engineer

Service Engineer

£35,000 – £45,000 Company Van Excellent Benefits
Field-Based 

Are you an experienced Service Engineer looking to join an innovative technology business that is helping to shape the future of home heating?

Our client is a rapidly growing clean technology company developing cutting-edge low-carbon heating solutions for the UK residential market. As demand continues to grow, they are seeking a Service Engineer to join their Customer Operations team and support customers across London, the South East and the East of England.

This is an excellent opportunity for someone with experience servicing domestic heating products who enjoys fault-finding, problem-solving and delivering exceptional customer service.

The Role of the Service Engineer 

As a Service Engineer, you will be responsible for servicing, maintaining and diagnosing faults on innovative heating systems installed in customers’ homes. You will become a product specialist, working closely with customers, installers and internal technical teams to ensure products perform to the highest standards.

Key responsibilities include:

• Diagnosing and resolving faults on domestic heating systems.
• Carrying out servicing, maintenance, breakdown repairs and warranty work.
• Replacing electrical and electronic components, including control wiring and circuit boards.
• Conducting product upgrade campaigns and implementing design revisions in the field.
• Providing remote technical support to installation and service partners.
• Delivering outstanding customer service and maintaining strong customer relationships.
• Providing valuable feedback to engineering and product teams to support continuous improvement initiatives.
• Travelling extensively across London, the South East and the East of England.

About You as a Service Engineer 

The ideal candidate will have:

• At least 3 years’ experience in a Service Engineer position.
• Experience servicing domestic heating products such as boilers, heat pumps, solar thermal systems or similar technologies.
• Strong fault-finding and diagnostic skills.
• Confidence working with electrical and electronic components.
• Experience understanding control wiring and heating system controls.
• Excellent communication and customer service skills.
• A proactive and professional approach to problem-solving.
• A full UK driving licence.

Full product training will be provided, supported by an experienced technical support team.

What’s on Offer?

• £35,000 – £45,000 basic salary depending on experience.
• Company van provided.
• 25 days annual leave plus bank holidays.
• Additional birthday holiday.
• Private Medical Insurance.
• Optical and Dental Insurance.
• Life Insurance.
• Income Protection.
• EV Car Scheme.
• Cycle to Work Scheme.
• Employee Assistance Programme.
• Holiday Purchase Scheme.
• Collaborative and supportive working environment.
• Opportunity to join a fast-growing technology business making a genuine impact on the UK’s journey towards Net Zero.

If you are passionate about engineering, customer service and innovative technology, we would love to hear from you.

Please get in touch with Bella with ReeVR Talent!